Returns & Exchanges
At Dough GuyTM, we take pride in our fresh-baked quality, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or store credit for eligible issues reported within 48 hours of delivery.
Document the Issue
Take clear photos of the product and packaging immediately upon arrival to show any damage or discrepancies.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you captured.
Review Process
Our quality assurance team will review your claim within 24 hours to determine if a replacement or credit is appropriate.
Resolution
Once approved, we will ship a fresh replacement at no extra cost or issue a store credit code to your email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing