Frequently Asked Questions
Everything you need to know about our fresh-baked goods and delivery.
How are your products shipped to ensure freshness?
All Dough Guy products are baked-to-order and vacuum-sealed immediately. We use insulated packaging and expedited shipping to ensure your treats arrive with that 'just-out-of-the-oven' quality.
Do you offer vegan or gluten-free options?
Yes! We have a dedicated selection of plant-based and gluten-conscious doughs. Check our 'Specialty Collections' menu for the full list of dietary-friendly ingredients.
How long do the baked goods stay fresh after arrival?
Our products stay fresh in their original packaging for up to 7 days. For longer storage, you can freeze them for up to 3 months—just follow the reheating instructions included in your box.
Can I track my order once it has been placed?
Absolutely. Once your dough is out of the oven and with the carrier, you will receive an email with a tracking link so you can follow its journey to your doorstep.
What is your policy on returns or damaged items?
Because our products are perishable, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Do you offer bulk orders for events or corporate gifting?
We do! Dough Guy is perfect for parties and corporate gifts. Please visit our 'Bulk Orders' page or email our team for custom packaging options and volume discounts.